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Retailer FAQs for Cobble Hill Puzzle Co

Q. I would like to carry your Cobble Hill puzzles in my store. How can I order at wholesale?See more.

A. This is our favourite question of all time!! Give us a call toll-free at 1-877-592-7374. We are open weekdays from 7:00 a.m. to 4:00 p.m. Pacific time. We are pretty darn friendly here on the West Coast, but feel free to fill out our contact form if you prefer.

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Q. Where are you located?See more.

A. Our head office is located in beautiful Victoria, British Columbia on the west coast of Canada (parent company is called Outset Media). But don't worry!! We won't ship your order from a little island in the Pacific Ocean. Our Canada warehouse is located in Brampton, ON and our US warehouse is in Buffalo, NY. We are a Canadian company, but we distribute jigsaw puzzles all over the United States. Our US retailers also appreciate the fact that our puzzles are made in the USA with high quality material.

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Q. What is your minimum wholesale order size?See more.

A. We are committed to being the leaders in customer service in the puzzle industry and your favourite distributor, so our low low low minimum order size is just $5,000. Just kidding!! Our minimum order size is $100. Most cartons are sold in case packs of 12, you pick the assortment. In Canada, we have been awarded, "Supplier of the Year" numerous times from the Neighbourhood Toy Stores Association, as well as from the Canada Gift Association.

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Q. Do I need to order in full carton quantities?See more.

A. While we do have a few items pre-packed in displays, most of our puzzles can be mixed and matched to fill cartons. We're quite flexible, so if you have a particular combination of puzzles in mind and you're uncertain about the mix, just let us know and we'll do our best to accommodate your selection! We really do want to be your favourite distributor, so don't be afraid to ask us for anything you believe would work best for your business. We're here to support you!

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Q. How quickly can you ship my order?See more.

A. All orders are shipped within two business days. If you have a time sensitive shipment, please contact your sales rep, and we will do our best to expedite your order.

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Q. I am missing a carton from my shipment. What do I do?See more.

A. Wait two more days. Sometimes cartons are temporarily misplaced, and they will show up soon enough. After a couple of days, if your missing carton still has not shown up, give us a call toll-free at 1-877-592-7374. We are open weekdays from 7:00 a.m. to 4:00 p.m. Pacific time. If your missing carton cannot be located, we will issue you a credit for the missing items or reship.

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Q. I received the correct number of cartons, but I am missing some items. What do I do?See more.

A. With our state of the art scanning technology, our goal is to have zero shipping errors. However, if something is missing, give us a call toll-free at 1-877-592-7374. We are opn weekdays from 7:00 a.m. to 4:00 p.m. Pacific time. We will issue you a credit for the missing items. Please make sure you have your packing slip handy when you call.

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Q. Can I pay with a credit card?See more.

A. We accept both VISA and MasterCard. We process credit cards in both CDN$ and USD$.

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Q. Do you manufacture in North America?See more.

A. Yes! When we first started Cobble Hill, our goal was to manufacture our puzzles in North America. However, we probably had 20% of our puzzles made overseas. With the success of our puzzles and our determination to bring product wholly to North America, we can now proudly say that all of our puzzles are made in the USA.

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